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| Troubleshooting | 24
2. Configure and save the following settings:
Parameter Description
802.1xMode Disable the 802.1x authentication function of the
device or specify the authentication protocol.
EAP-None
EAP-MD5
EAP-TLS
PEAP-MSCHAPv2
EAP-TTLS/EAP-MSCHAPv2
EAP-PEAP/GTC
EAP-TTLS/EAP-GTC
EAP-FAST
Note: it defaults to disabled.
Change causes system to restart or reboot.
Identity Configure the user name for 802.1x
authentication.
Note: it defaults to blank.
Change causes system to restart or reboot.
MD5 Password Configure the password for 802.1x authentication.
Note: it defaults to blank.
Change causes system to restart or reboot.
Troubleshooting
This section describes solutions to common issues that may occur while using Yealink Zoom Rooms. Upon
encountering a case not listed in this section, contact your Yealink reseller for further support.
Upgrading the Firmware
Logs
Rebooting the System
Resetting to Factory Settings
Upgrading the Firmware
We support the following two methods for upgrading the device.
Upgrading Firmware via the Web User Interface
Upgrading via Yealink Management Cloud Service or Yealink Device Management Platform
Note: If you want to upgrade your device firmware from a version other than Teams to Zoom Room
and have not imported a third-party license, you need to sign in to the web page interface and go
to Security > License > Import License to import a third-party license before you can use your
device properly. Contact Yealink for the license.
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