Manual Yealink MeetingBar AX Series RingCentral (page 17 of 20) (English)

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AX Series User Guide

13. Export Diagnostic Files

Ensure the log

level is set to 6

One-click to export diagnostic

files (including configuration, log,

and captured packets)

Export app

diagnostic files

Export audio

diagnostic files

Export the diagnostic files for CTP18 and the collar bar

respectively:

1. Log in to the web user interfaces of the collar bar and CTP18

respectively.

2. Select Settings > Configurations.

3. Ensure the log level is 6. If it isn’t, change it and click Confirm.

4. On the right side of Export All Diagnostic Files, click Start.

After reproducing the issue, click Stop, and click Export to

export diagnostic files.

5. If you meet audio issues, click Start on the right side of Audio

Diagnostic. After reproducing the issue, click Stop, and click

Export to export diagnostic files.

6. If you meet app issues, click Export on the right side of

Export App Log to export the log files.

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Yealink MeetingBar AX Series RingCentral Manual

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