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Appendix
Troubleshooting
Troubleshooting
When a message is displayed, refer to the “Message List” (page 78) for troubleshooting aid.
Problem Possible Cause and Solution
The instrument does not turn on. The instrument has not been plugged in properly. Securely insert the female plug into the
socket on the instrument, and the male plug into a proper AC outlet (page 12).
A click or pop is heard when the power is
turned on or off.
This is normal when electrical current is being applied to the instrument.
Noise is heard from the speakers or
headphones.
The noise may be due to interference caused by the use of a mobile phone in close
proximity to the instrument. Turn off the mobile phone, or use it further away from the
instrument.
The overall volume is low, or no sound is
heard.
The Master Volume is set too low; set it to an appropriate level using the [MASTER
VOLUME] dial (page 14).
The volume level for the keyboard performance is set too low. Move the [SONG BALANCE]
slider toward “KEYBOARD” to increase the keyboard volume (page 40).
Headphones are connected when the Speaker setting is “Normal (HeadphoneSW)” (page
71). Disconnect the headphone plug.
Speaker setting is “Off.” Set the Speaker to “Normal (HeadphoneSW)” or “On” (page 71).
Local Control is “Off.” Set Local Control “On” (page 72).
“Expression” is assigned to the right pedal or the AUX pedal. Assign any function other
than “Expression” to the pedal (page 65).
The speakers do not switch off when a pair
of headphones is connected to the
[PHONES] jack.
Speaker setting is “On.” Set the speaker setting to “Normal (HeadphoneSW)” (page 71).
The tone quality and/or volume from the
speakers or headphones has changed.
The sound condition output from the internal speakers and the headphones changes
automatically to the appropriate settings depending on how the external device is
connected to the AUX OUT jacks. See chart on page 50.
Pedals do not function. The pedal cord may not be securely connected to the [PEDAL] jack. Be sure to insert the
pedal cord all the way until the metal part of the cord plug disappears from view (page 85).
The on/off setting of the pedal connected to
the AUX PEDAL jack is reversed.
Some types of pedals may turn on and off in opposite fashion. Use the “AuxPedalType”
parameter (page 70) in the “FUNCTION” menu to change the external pedal setting.
The keyboard volume is lower than the
Song playback volume.
The volume level for the keyboard performance is set too low. Move the [SONG BALANCE]
slider toward “KEYBOARD” to increase the keyboard volume (page 40).
The buttons do not respond. While you are using a function, some buttons not used for the function are disabled. If the
Song is playing, stop playback. Otherwise, press the [EXIT] button to return to the Voice
display. Then, perform the desired operation.
Higher or lower notes do not sound
correctly when the transpose or octave
setting is made.
This instrument can cover the range of C -2 – G8 when you set the transposition or octave.
If notes lower than C -2 are played, the sound is moved one octave higher. If notes higher
than G8 are played, the sound is moved one octave lower.
Performance in Dual or Split mode is not
recorded, or part data is lost unexpectedly.
Switching to Dual mode or Split mode in the middle of the Song is not recorded. Also, the
recording part for the Voice 2 (Dual mode) or the left-hand Voice (Split mode) is
automatically assigned (page 40). If the assigned part already has data, the data will be
overwritten and deleted when you record.
The Song title is not correct. The “CharacterCode” setting may be different than that is selected when you named the
Song. Also, if the Song was recorded on another instrument, the title might be displayed
incorrectly. Use the “CharacterCode” parameter (page 48) in the [FILE/SONG SETTING]
menu to change the setting. However, if the Song was recorded on another instrument,
changing the “CharacterCode” parameter setting may not resolve the problem.
81


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