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TROUBLESHOOTING
49 En
English
ADDITIONAL
INFORMATION
The following messages appear on the TV screen in case the disc you tried to play back is not appropriate or the
operation is not correct.
Messages on the screen
Error message Cause Remedy Page
Unsupported File The file is not supported by this unit. Refer to “Types of discs/files that can be used with
this unit”.
3
Wrong region code! The disc is an incompatible region code. Refer to “Region management information”.
3
Network has FAILED. This unit cannot be connected to the
network.
Check connection and Network setting.
15
36
Network is OK, proxy
has FAILED.
This unit cannot be connected to the
proxy server.
Refer to “[Proxy Setting]”.
36
BD-Live connection
is prohibited in
SETUP menu.
BD-Live connection is prohibited. Refer to “[BD-Live Connection]”.
36
No valid upgrade file
is found!
The upgrade file cannot be found. Check if the upgrade file is in the appropriate folder.
Upgrade has failed
for some reason!
Upgrade is failed. Check if the upgrade file is corrupted or unreadable.
Others
Problem Cause Remedy Page
Password is
forgotten.
When no disc is inserted and playback is stopped,
press and hold and on the front panel
simultaneously for around 5 seconds to set all the
Security settings (p. 36) of this unit to their default
settings. After the power is turned off automatically,
press to turn on the power again.
53


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