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The gateway for Smart Linux TV
User Manual
(K)Troubleshooting
Before you contact your local service center, please read the following tips carefully.
1. No Video on TV
Check first if the product is powered on and in operation mode.
Check if the video cable is properly connected between TV and STB.
Check if the satellite cable is properly connected to STB.
Check if the selected channel is currently on air.
Check if the selected channel is encrypted and if you have a corresponding access smartcard.
2. Problem with audio quality
Check if your audio cable is connected correctly.
Check the volume level of your TV and the product.
Check if the product or TV is on mute.
Check the audio option if it is correctly selected for the program that you are currently watching.
3. Remote control problem
Check if the batteries are correctly mounted.
If your remote control has been used for long, change the batteries.
Point the remote control directly toward the product.
Make sure that nothing blocks the front panel display.
4. Channel search problem
Make sure if tuner configurations are all correctly made.
Check if the antenna cable(s) are properly connected.
NOTE: if the antenna is covered with snow or the RF signal is weakened by heavy rain, the quality of
audio and video may become temporarily poor. If you experience poor audio and video quality due to
bad weather conditions, please check if your satellite antenna is oriented in the original direction. And
see if it is covered by snow. Also, check if your LNB is not damaged.
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