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FRITZ!Box 5490 188
Ondersteuning door het supportteam
29.4 Ondersteuning door het supportteam
Ga bij FRITZ!Box-problemen als volgt te werk:
1. Lees bij vragen over de inbedrijfstelling van de FRITZ!Box
volgende hoofdstukken:
Voordat u de FRITZ!Box aansluit vanaf pagina 17
FRITZ!Box aansluiten vanaf pagina 20
Computer met netwerkkabel aansluiten vanaf
pagina 24
Apparaten via WiFi met FRITZ!Box verbinden vanaf
pagina 27
2. Als iets niet correct werkt, bijvoorbeeld het tot stand
brengen van de verbinding, lees dan hoofdstuk Hulp bij
storingen vanaf pagina 175.
3. Zoek in de AVM Knowledge Base (kennisdatabank) naar
een oplossing:
be.avm.de/service
Daar vindt u antwoorden op vaak gestelde vragen aan de
support.
Support via e-mail
Via onze serviceafdeling op internet kunt u altijd via e-mail
een vraag in het Engels stellen. U vindt de serviceafdeling on-
der be.avm.de/service/
1. Selecteer in het gedeelte Support de productgroep en
het product waarvoor u hulp nodig heeft.
Er worden enkele vaak gestelde vragen aangeboden.
2. Als u meer hulp nodig heeft, kunt u met de knop “Vol-
gende” naar het e-mailformulier.
3. Vul het formulier in en stuur het met de knop “Verzoek
om ondersteuning versturen” naar AVM.
Ons supportteam beantwoordt uw e-mail dan zo snel moge-
lijk.
188


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