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Problemen met display van de TV-ontvanger oplossen
De TV-ontvanger doet niets meer.
Het rode of groene lampje in het display van de TV-ontvanger brandt.
Oorzaak Oplossingen
Er is een storing opge treden in
uw TV-ontvanger.
Start uw FRITZ!Box en TV-ontvanger opnieuw op.
Zie ‘Apparatuur correct herstarten’ – zie vorige pagina.
Blijven de problemen bestaan, bel dan de helpdesk.
Problemen met pincodes oplossen
Uw pincode of betaalcode werkt niet.
Oorzaak Oplossingen
U bent uw pincode of
betaalcode vergeten.
U heeft de pincode van XS4ALL ontvangen toen u het Interactieve
TV abonnement heeft afgesloten – zie ‘Instellingen en uitbreidingen’
vanaf p.30.
Bel de klantenservice om de pincode en betaalcode te laten herstellen.
Uw pincode of betaalcode wordt
niet geaccepteerd.
Als u beide codes gebruikt en deze zijn niet hetzelfde, controleer dan
of u de juiste code heeft ingetoetst.
Blijft het probleem bestaan, bel dan de klantenservice om de
standaard pincode en betaalcode te laten herstellen.
Bijlagen 53
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