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English
Contact the Xoro customer service:
Telephone: +49 4161 800 24 24 (Mo-Fr: 09-17:30 Uhr)
eMail: support@ersservice.de
ERS GmbH Elektronik Repair Service
Weidegrund 3
21614 Buxtehude / Niedersachsen
Germany
Troubleshooting
Please read the following information to find out the possible cause of a problem before contacting
customer service.
Problem Solution
Device does not turn on
Verify that the AC adapter is fully plugged into the outlet.
Check if the cable of the power supply is properly connected to
the device.
plug out power supply, wait 1 minute, and then plug it in again.
No Sound
Ensure that the equipment is connected properly
Ensure that the input setttings for the TV and stereo system are
proper.
Please make sure, that the audio track exists on the disc.
No DVD/CD playback Condensation had formed, please wait 1 or 2 hours to allow the
player dry out
Wrong disc, please use only DVD, CD or ISO Data disc
The disc may be dirty and require cleaning.
Ensure that the disc is installed with the label side up.
The disc has too mny scratches.
The DVD+/-RW should be finalized.
Wrong region code by the Video-DVD
Cancel the parental lock function or change the parental lock le-
vel.
DVD / CD Slot in not
works
There is already a CD/DVD in the drive. Please refer to this first
CD / DVDs can only be inserted or ejected when the TV is in DVD
mode.
Some PayTV channels
can not be recorded or
timeshift not work
If a CI + module is used, the television station may prohibit the
recording / Timeshift of program. The restrictions on the recording
are determined by the broadcasters, device manufacturers must
comply with the specifications.
No DVD subtitles
Subtitles appear only with disc which contain them
Wrong MPEG-4 subtitle format
Please rename the MPEG-4 subtitle to the same movie file name
(for example movie.avi and movi.srt)
30


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