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ENG-49
English
Troubleshooting
Check the following guide for the possible cause of a problem before contacting service.
Technical Support of XORO:
x Tel.: +49 4161 800 24 24
x Internet: www.xoro.de/support
Symptom Correction
No DVB-C reception /
serious distortion by
mosaics or artefacts/
freeze pictures
x No DVB-C reception in your region.
x Retry the Auto Scan.
x Contact your Cable Network Provider
No power
x Plug the power cord into the outlet tightly and turn on the
power.
Can not scan programs
x Adjust the dish
x Refer settings for searching
No picture / no coloured
pictures
x Control the connection to the TV set.
x Control the video output mode in the setup.
x TV channel or program is scrambled
x Pay attention to the AV settings
Remote control does not
work
x Change the batteries.
x Operate within normal range (max. 5 meters, 30 °)
x The sensor is pointed to by bright light.
No sound
x Cancel Mute. Press MUTE button
x Increase volume. Press VOL+ button
x Pay attention to connection to TV set or amplifier.
Audio / Subtitle without
function or can no choose
x Change audio track (press AUDIO button)
x Change subtitle track (press SUB button)
x Other audio track is not supported
x Subtitles are not supported by broadcaster
No Recording
No Playback
x Recording/Timeshift is supported by HRK 8750 CI+ only. It
is not supported by HRK 8740 CI+!
x No USB memory are connected.
x No free space on the storage.
x Do not playback any files which are not specified
x see page 47 (DVR Set!)
Recording has jerkings or
other mal functions
x The connected storage is too slow. Please use only USB-
Sticks with 16 GB or higher.
x Please control the reception quality of the dish and align
them for getting better quality.
95


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