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Digital Photo Frame 21
English
Troubleshooting
Please read the following information to find out the possible cause of a problem before contacting
the service.
Problem Solution
Certain .AVI and MPEG-4
Video files are not playing
properly. Why?
The subject of MPEG-4 and .AVI is a tricky thing. Basically there is
no absolute standard format and every major camera manufacturer
keep updating their own versions of video file to improve compressi-
on. However, it is possible to convert your files to standard formats.
The slideshow sometimes
freezes on a particular
picture. What’s happe-
ning?
Occasionally the frame gets stuck on a particular photo. First of all,
make sure you are using JPEG’s only. The photo might have been
edited or saved in manner which is not fully compatible with the fra-
mes processor. The only practical solution we have found is to delete
that photo from the file. If you still had access to the original camera
card, you can reload the original.
How can I play Photos in
the exact order I want to
see them in?
We recommend that you choose the photos you want to see in an
exact sequence, then load them individually onto the SD Card or
USB Flash Drive in the precise order you want. So if you are loading
from a Computer, select the first photo you want in the collection,
add it to the Disk Drive. Now select the second photo you want in the
collection, add it next to the first photo. And so on. Before you finish,
just make sure you look at the window where you have placed these
files and you are satisfied that from left to right, they appear in the
sequence you want to see them in. The frame’s processor will un-
derstand this and display the photos in the order you individually
placed them on the memory device. Simply selecting a folder of
many different filenames (even if they are number or date specific)
and loading them onto the memory device will not work.
Why is my Remote
Control not working pro-
perly?
If the Remote Control is new, firstly make sure you have removed
the plastic tab from between the battery and the tray. If you suspect
the battery is flat, you will need to replace it .
Perform repairs never even through, please let this always qualified personnel. Contact the service
technician if the following faults:
 If the power supply or power cable is defective.
 If objects have fallen into the unit.
 If the device has come into contact with water.
 If the unit does not work use. .
 If the unit has been dropped and if the product has power fluctuations.
Use original spare parts and accessories. Unauthorized substitutions may result in short circuits or
fires and other mishaps.
Phone: +49 4161 800 24 24 (Mo-Fr: 09-17:00 Uhr)
eMail: support@ersservice.de
21


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