801229
14
Zoom out
Zoom in
Previous page
1/438
Next page
13
Issues Possible Causes and Solutions
The robot vacuum no
longer cleans efficiently,
or leaves dust behind.
The 2-in-1 dust compartment with water tank is
full. Please clean it.
The filter is blocked, please clean the filter.
A foreign object has been caught in the brush.
Please clean the brush.
Error Messages Possible Causes and Solutions
Please wipe the cliff
sensor clean and move the
robot vacuum to a new
location to start.
Part of the robot vacuum may be off the
ground. Re-position the robot vacuum and
restart it. This error may also occur if the cli
sensor is dirty. Wipe off the dirt from the cliff
sensor.
Please clear any foreign
objects from the collision
sensor.
The collision sensor may be stuck. Gently tap
it several times to remove any foreign objects.
If nothing falls out, move the robot vacuum to
a different place and restart it.
The robot vacuum may be caught or stuck.
Clear away any obstructions around it.
Please help remove the
obstacles around the robot
vacuum and try again.
Error Messages Possible Causes and Solutions
Please move the robot
vacuum to a level
surface to start.
The robot vacuum is tilted at startup. Move
the robot vacuum to a horizontally level
surface and restart it. You can also reset the
level of robot vacuum in the Mi Home/Xiaomi
Home app, and then restart it.
Make sure the 2-in-1 dust compartment with
water tank is securely installed.
Please make sure the 2-in-1
dust compartment with
water tank is installed.
Make sure the mop pad holder and mop pad
are securely installed.
The robot vacuum cannot return to the dock to
charge. Place the robot vacuum onto the
charging dock and check whether the charging
dock is connected to power.
Please make sure the mop
pad is installed.
Please return the robot
vacuum to the dock to
charge.
When the robot vacuum encounters a problem, it may play a voice prompt.
Please refer to the information below to resolve the corresponding issue.
Troubleshooting
14


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Xiaomi Robot Vacuum E12 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Xiaomi Robot Vacuum E12 in the language / languages: All languages as an attachment in your email.

The manual is 10.81 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info