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How is a replacement obtained?
Our replacement program is the easiest and quickest way to provide you with a fully
operational unit. Upon your authorization to accept a replacement unit and with
appropriate security (credit card authorization), we will, at no cost to you, promptly ship
a replacement unit. The replacement unit we ship to you may be reconditioned by
Xerox. The unit that needs service must be packed and returned to us. Upon its
receipt, we will release your credit card security. Replacement service is only available
during the first two years of the warranty period; during the third year, your unit is
shipped free of charge to Xerox for repair and then returned to you (see below).
How is warranty repair service obtained?
If you prefer that we repair your unit instead of replacing it with another unit, our
Customer Service Representative will explain how to obtain repair service under this
warranty. Please save the original packaging materials to facilitate shipment. Repair
service is available during all three years of the warranty period.
What must you do?
Your unit is designed to perform with a minimum amount of user maintenance. You
are, however, responsible for the required user maintenance described in the User
Guide provided with your unit. This required user maintenance includes replacement
of the toner cartridge, clearing paper misfeeds, cleaning the unit and other routine and
preventive maintenance.
What the warranty does not cover
This warranty covers only defects in materials and workmanship provided by Xerox
and does not cover equipment damage or malfunction from misuse, abuse, accident,
act of God, defect in non-Xerox supplies, use with incompatible hardware or software,
or non-Xerox alteration, modification or upgrade. Improper return shipping, packaging
or shipping damage is not covered, unless the unit is packaged and shipped in
accordance with Xerox replacement procedures or via an authorized Xerox Service
Access Center. Replacement of the toner cartridge and other supplies are customer
maintenance responsibilities and are not covered by this warranty.
