Manual Xerox WorkCentre XE 60 (page 35 of 58) (English)

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Problem Solving

If you have any problems with the operation of your WorkCentre, refer to the

table below and on the following pages as well as the WorkCentre Fault

Codes.

If the problem cannot be solved by carrying out the instructions given

below, refer to this User Guide Introduction.

Problem Suggested Solution

Copier does not come

on, Ready indicator

does not light.

Check that the copier is plugged into an

electrical receptacle.

Ensure that there is power to the receptacle and

that the copier power is switch ON.

Copies are too light or

too dark.

If the original is light, select the lower copy

contrast position to darken the background of

the copies.

If the original is dark, select the upper copy

contrast position to lighten the background of

the copies.

Smears, lines, marks,

or spots on copies.

If defects are on the original, press the copy

contrast button to lighten the background of your

copies.

If the defects are in the same place on every

page, clean the document glass and inside the

document cover. (Refer to Cleaning the

WorkCentre.)

If the defects occur two or three times on each

copy, you may have a substance stuck to the

drum cartridge. (Refer to Cleaning the Drum

Cartridge.)

Copy image is skewed. Ensure that original is positioned correctly on

document glass.

Check that copy paper is loaded correctly.

Image rubs off the copy

easily.

Replace the paper in the tray with paper from a

new package.

In high humidity areas do not leave paper in the

WorkCentre for extended periods of time.

There are blank lines or

sections on the page.

The toner cartridge may be empty. This is

indicated by the toner indicator light. Try

removing the toner cartridge from the machine

and shaking it from side to side to redistribute

the toner.

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Xerox WorkCentre XE 60 Manual

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