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Troubleshooting
WorkCentre 6505 Color Laser Multifunction Printer
User Guide
185
Error Messages
Xxx Low The toner in the specified cartridge is low. Purchase a new cartridge to
replace it. For details, see Ordering Supplies on page 169.
Waste Full
Xxx Cartridge
Replace the specified toner cartridge.
Tray Xxx Empty The specified tray is out of paper. Open the tray, insert paper, then close
the tray.
Message Condition/Reason/Solution
Fuser Error
Error 010-397
Check that the fuser is seated correctly, then restart the printer.
Check Unit
Imaging Unit
Sealing tape is still attached to the imaging unit. Remove the tape.
Over Heat
Please Wait
Error 042-700
Please Wait
The internal temperature of the printer is too high.
The printer has stopped.
Wait one hour before restarting the printer. Ensure that the printer has
adequate cooling space around it, and that the cooling vents are not
blocked.
Jam at Tray 1
Check Tray 1
Open Front Cover
Paper is jammed inside the paper tray.
Remove the jammed paper, then open and close the front cover. For details,
see Clearing Jams at Tray 1 on page 205.
Jam at Tray 2
Check Tray 2
Open Front Cover
Paper is jammed inside the paper tray.
Open Tray 2 and remove the jammed paper.
Open and close the front cover. For details, see Clearing Jams at the 250-
Sheet Feeder on page 207.
Chk Manual Feed
Remove Paper
Open and close Front Cover
There is a jam at the manual feed slot. Remove the paper, then open and
close the front cover. For details, see Clearing Jams at the Manual Feed Slot
on page 206.
Remove paper from Manual
Feed
Remove the paper at the manual feed slot.
Jam at Front Cover
Open Front Cover and Remove
Paper
Paper is jammed inside the printer.
Press the button to open the front cover, then remove the jammed paper.
Jam at Duplexer
Open Front Cover
Lift Transfer Unit
There is a paper misfeed at the duplex unit.
Press the button to open the front cover, then remove the jammed paper.
For details, see Clearing Jams at the Duplex Unit on page 208.
Code/Message Condition/Reason/Solution
185


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