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Troubleshooting
Xerox
®
WorkCentre
®
6025 Multifunction Printer 157
User Guide
Label and Envelope Misfeeds
Probable Causes Solutions
The label sheet is facing the wrong way in the
tray.
Load label sheets according to the instructions from the
manufacturer. Load labels face up in either tray.
Envelopes are loaded incorrectly.
Load No. 10, DL, and Monarch envelopes in the trays with the
print side up, flaps closed, flap-side down, and the short edge
leading into the printer.
Load C5 envelopes with the print side up, flaps open and facing
away from the printer.
No. 10, DL, and Monarch envelopes are
wrinkling.
To prevent wrinkling on No. 10, DL, C5, or Monarch envelopes, load
them print side up, flaps open and facing away from the printer.
Note: When you load envelopes long-edge feed, ensure that you
specify landscape orientation in the print driver.
Paper Jam Message Stays On
Probable Causes Solutions
Some paper remains jammed in the printer.
Recheck the media path and ensure that you have removed all of
the jammed paper.
Check for, and remove, torn pieces of paper in the paper path.
One of the printer doors is open. Check the doors on the printer and close any door that is open.
The rear door interlock switch is not reset.
To reset the interlock switch and clear the paper jam message, open
and close the back door.
157


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