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Troubleshooting
Xerox WorkCentre 3315DN/3325DN/3325DNI
User Guide
216
Solid Black pages The print cartridge may not be installed properly. Remove the cartridge and reinsert
it.
The print cartridge may be defective. Remove the print cartridge and install a new
one. (See Replacing the Print Cartridge on page 183.)
The machine may require repair. Contact a service representative.
Loose toner Clean the inside of the machine. (See Internal Areas on page 186.)
Check the paper type and quality. (See Media Guidelines on page 150.)
Remove the print cartridge and then, install a new one. (See Replacing the Print
Cartridge on page 183.)
The machine may require repair. Contact a service representative.
Character Voids Character voids are white areas within parts of characters that should be solid black:
If you are using transparencies, try another type of transparency. Because of the
composition of transparencies, some character voids are normal.
You may be printing on the wrong surface of the paper. Remove the paper and turn
it around.
The paper may not meet paper specifications. (See Media Specifications on
page 225.)
Horizontal stripes If horizontally aligned black lines, stripes, streaks or smears appear:
The print cartridge may be installed improperly. Remove the cartridge and reinsert it.
The print cartridge may be defective. Remove the print cartridge and install a new
one. (See Replacing the Print Cartridge on page 183.)
If the problem persists, the machine may require repair. Contact a service
representative.
Condition Suggested Solutions
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216


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