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Troubleshooting
Xerox WorkCentre 3315DN/3325DN/3325DNI
User Guide
206
The machine selects print
materials from the wrong paper
source.
The paper option that was
selected in the Printing
Preferences may be incorrect.
For many software applications, the
paper source selection is found under
the Paper tab within the Printing
Preferences. Select the correct paper
source. (See Paper Options on
page 105.)
A print job is extremely slow. The job may be very complex. Reduce the complexity of the page
or try adjusting the print quality
settings.
After 600 consecutive prints the
device print speed will slow down
until the current job completes. The
next job will return to rated speed.
Half the page is blank. The page orientation setting
may be incorrect.
Change the page orientation in your
application. See the printer driver
help screen.
The paper size and the paper
size settings do not match.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
Or, ensure that the paper size in the
printer driver settings matches the
paper selection in the software
application settings you use.
The machine prints, but the
text is wrong, garbled, or
incomplete.
The machine cable is loose or
defective.
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and the
machine to another computer that
you know works and try a print job.
Try a new machine cable.
The wrong printer driver was
selected.
Check the application’s printer
selection menu to ensure that your
machine is selected.
The software application is
malfunctioning.
Try printing a job from another
application.
The operating system is
malfunctioning.
Exit Windows and reboot the
computer. Turn the machine off and
back on again.
Condition Possible Cause Suggested Solutions
206


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