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Common Problems
Xerox® WorkCentre® 3215/3225
User Guide
237
Scanning Problems
Fax Problems
Frequent copy paper
jams occur.
Fan the stack of paper, then turn it over in the tray. Replace the paper in the tray
with a fresh supply. Check/adjust the paper guides, if necessary.
Ensure that the paper is the proper paper weight and type.
Check for copy paper or pieces of copy paper remaining in the machine after a
paper jam has been cleared.
Toner cartridge
produces fewer
copies than
expected before
running out of toner.
Your originals may contain pictures, solids, or heavy lines. For example, your
originals may be forms, newsletters, books, or other documents that use more
toner.
The automatic document feeder may be left open while copies are being made.
Turn the machine off and back on.
Condition Suggested Solutions
The scanner does not
work.
Make sure that you place the original to be scanned face down on the platen
glass, or face up in the automatic document feeder.
There may not be enough available memory to hold the document you want to
scan.
Check that the scanner is configured correctly.
Check that the machine cable is connected properly.
Make sure that the machine cable is not defective. Switch the cable with a known
good cable. If necessary, replace the cable.
The unit scans very
slowly.
If the machine is printing received data, wait to scan your document after the
received data has been printed.
Keep in mind that graphics are scanned more slowly than text.
Condition Suggested Solutions
No dial tone. Check that the phone line is properly connected.
Check that the phone socket on the wall is working by plugging in another phone.
The numbers stored
in memory do not
dial correctly.
Make sure that the numbers are stored in memory correctly. To check, print an
Address Book list.
The original does
not feed into the
machine.
Make sure that the paper is not wrinkled and you are inserting it correctly.
Check that the original is the right size, not too thick or thin.
Make sure that the automatic document feeder is firmly closed.
The automatic document feeder rubber pad may need to be replaced. Contact a
service representative.
Condition Suggested Solutions
249


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