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Common Problems
Xerox
® WorkCentre® 3025
User Guide
200
Copying Problems
Horizontal stripes If horizontally aligned black lines, stripes, streaks or smears appear:
The print cartridge may be installed improperly. Remove the cartridge and reinsert it.
The print cartridge may be defective. Remove the print cartridge and install a new
one. (See Replacing the Print Cartridge.)
If the problem persists, the machine may require repair. Contact a service
representative.
Curl If the printed paper is curled or paper does not feed into the machine:
Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Change the printer option and try again. Go to Printing Preferences, click Paper tab,
and set type to Thin.
An unknown image
repetitively
appears on a few
sheets or loose
toner, light print, or
contamination
occurs.
Your machine is probably being used at an altitude of 1,500 m (4,921 ft) or above.
The high altitude may affect the print quality, such as loose toner or light imaging.
Change the correct altitude setting to your machine. (See Machine Settings.)
Condition Suggested Solutions
Copies are too light
or too dark.
•Use Darkness in Copy feature to lighten or darken the copies.
Smears, lines, marks,
or spots appear on
copies.
If the defects are on the original, use Darkness in Copy feature to lighten the
background of your copies.
If there are no defects on the original, clean the scanner unit. (See Cleaning the
Machine.)
If the defect occurs when using the automatic document feeder, clean the CVT
glass using a lint-free cloth. (See Cleaning the Machine.)
Copy image is
skewed.
Ensure that the original is face down on the platen glass and not skewed.
Ensure that the original is face up in the automatic document feeder and just
touching the guides.
Check that the copy paper is loaded correctly.
The transfer roller may be dirty. Clean the inside of your machine. (See Cleaning
the Machine.)
Condition Suggested Solutions
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