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Page 12-4 Guide de référence rapide
Appel au Centre Services Xerox
Si les instructions affichées sur l’écran tactile ne permettent pas de résoudre un
incident, vérifier les suggestions fournies dans la section Conseils de résolution
d’incidents ci-après. Si cela ne donne aucun résultat, contacter le Centre Services
Xerox. Avant d'appeler le Centre Services Xerox, s'assurer de disposer des
informations suivantes : nature du problème, numéro de série de la machine, code
de l’incident (si disponible), nom et adresse de la société.
Emplacement du numéro de série
REMARQUE : le numéro de série est également gravé sur la plaque métallique
apposée à l’intérieur du panneau avant.
1
! Appuyer sur la touche [État machine]
du panneau de commande.
2
! L’écran Informations machine
s’affiche.
! Sélectionner l'onglet [Incidents]
pour vérifier les derniers
problèmes survenus, ainsi que
les codes correspondants.
3
! Sélectionner [Détails machine]
pour afficher le numéro de
téléphone du Centre Services
Xerox et le numéro de série de la
machine.
214


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