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Troubleshooting Tables
Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference Guide 107
Uneven print Replace the drum cartridge.
Replace the toner cartridge if the screen
message for replacement is displayed.
Blurred images Load fresh paper.
Replace the drum cartridge.
Replace the toner cartridge if the screen
message for replacement is displayed.
Missing characters Load fresh paper.
Reinstall the drum cartridge.
Replace the toner cartridge if the screen
message for replacement is displayed.
Gloss variations (coining) Check the quality of the documents.
If the document has large areas of solid
density, adjust the contrast.
Light copies when scanning glossy, shiny, or
coated documents through the document
feeder
Use the document glass instead of the
document feeder.
Ghosting Check the quality of the documents.
If transparencies are used, select
[Transparency] in [Paper Type]. The
machine automatically adjusts the quality
for transparencies.
Feed the document SEF.
Replace the drum cartridge.
Washout Check the quality of the documents.
If the image is lighter near the borders,
select a darker image quality setting on the
touch screen.
Replace the drum cartridge.
Solid density variations Check the quality of the documents.
Select [Lighten/Darken] on the touch
screen.
Replace the drum cartridge.
Image loss When copying a document from a larger
paper size to a smaller size, reduce the
image to fit onto the smaller paper size.
If you are using A4 (210 × 297 mm/8.5 ×
11.0 inches) paper, set a slightly smaller
document size (for example, copy 90%
instead of 100%), or select [Copy All] on
the [Reduce/Enlarge] screen.
Select [Auto Center] in [Margin Shift].
Output does not reflect the selections made
on the touch screen.
Select [Save] after each selection on the
touch screen, if one exists.
Symptom Recommendation
108


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