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User Guide 25
• Extremely smooth, shiny, or highly textured paper may cause the paper feed rollers to slip
across the page and cause the scanner to report a paper jam.
• Carbonless copy paper may tear while being fed through the scanner and the pressure of the
rollers may leave streaks on the page. The chemical coating on this paper will rub off on the
rollers during the scan process, increasing the frequency of miss-feeds and paper jams.
• Partially transparent paper such as tracing paper as any images from the opposite side of the
page or black background will appear in the scanned images.
Unsupported Document Types
Do not scan the following types of documents as they may cause damage to the scanner.
• Items outside of the specified supported sizes, thickness, and weight defined in this
document.
• Non-rectangular or irregularly shaped paper will cause the scanner to detect and report
document skew errors or paper jams.
• Carbon paper that will leave residue in the scanner and on the rollers that will transfer to the
next set of documents scanned.
• Documents with hard items attached such as paper clips, binder clips, and staples.
• Documents with wet ink or white-out.
• Thermal or photosensitive paper.
• Overhead projector sheets, plastic film, camera film, and any other type of transparent or
partially transparent plastic item.
• Documents that have been glued together.
• Cloth or metallic sheets.
Using the Mixed Batch Card Guide
You can use the card guide to scan most ID and credit cards without having to adjust the paper
guides to fit the width of the card. The card guide helps to prevent the card from skewing while
scanning a mixed batch containing both regular paper and cards.
Please note and follow these guidelines when using the mixed batch card guide:
• The input tray paper guides cannot be adjusted to less than A5 size in width.
• The total thickness of the paper stack you place in the input tray should not exceed 0.08
inches (2 mm). This is roughly equivalent to 20 pages of 20 lb (75 - 80 g/m
2
) printer paper.
• Place only one card at a time in the card guide.
