484146
126
Zoom out
Zoom in
Previous page
1/152
Next page
DocuMate 3115
User’s Guide
113
Error Light Troubleshooting Codes
The status light indicates the current state of the scanner. Descriptions of the most common patterns
are listed below. Contact Xerox Technical Support if you experience a different blinking pattern.
Normal Operation
Steady green: indicates the scanner is ready to scan.
Steady red: the scanner is busy or it is not connected to the computer. If a calibration has been
initiated, the scanner is busy calibrating.
Blinking red: the scanner is reporting an error.
Error Codes
If your scanner experiences hardware problems, the status light turns red and will blink a specific
number of times, then pause for 2 to 3 seconds, then repeat the same number of blinks. The number of
blinks between pauses indicates the type of error code.
In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is
plugged into the scanner and computer. Make sure the power cord is plugged into the scanner and into
a wall outlet or USB port.
Error
Code
Problem Description Solution
Red Scanner is not connected to the
computer. (The LED does not
flash and the status light remains
red.)
A cable may be loose. Check that the scanner’s cables are cor-
rectly attached to the computer. If the scanner still does not con-
nect, re-boot the computer.
4 Paper jam Open the ADF and remove the jammed page.
5 Multi-feed error More than one page is in the scanner. Make sure that an item
hasn’t been inserted in the front of the scanner when trying to
scan from the input tray.
6 Cover open The top of the scanner is not fully closed. Close the scanner lid.
All
Other
Codes
An internal part in the scanner
may have malfunctioned.
Turn off the scanner, re-boot your computer, then turn the scanner
back on. If the problem persists, contact Xerox Technical Support.
126


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Xerox DocuMate 3115 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Xerox DocuMate 3115 in the language / languages: English as an attachment in your email.

The manual is 4,23 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Xerox DocuMate 3115

Xerox DocuMate 3115 User Manual - German - 241 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info