Manual Xbox Console Elite (page 28 of 234) (English, German, Dutch, French, Italian, Portuguese, Spanish)

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Follow these steps to troubleshoot any

difculties you may have with the Xbox 360

video game and entertainment system. If the

steps in this troubleshooting section do not solve

your problem, go to www.xbox.com/support or

call the Xbox Customer Support number

provided on the back cover.

Do not take your Xbox 360 console or its

accessories to your retailer for repair or

service unless instructed to do so by an Xbox

Customer Support representative.

TROUBLESHOOTING

Do Not Attempt Repairs

Do not attempt to take apart, open, service,

or modify the Xbox 360 console, power

supply, or accessories. Doing so could

present the risk of electric shock, re, or

damage to your Xbox 360 console.

Any evidence of any attempt to open and/

or modify the Xbox 360 console, including

any peeling, puncturing, or removal of any

of the labels, will, for safety reasons, void

the Limited Warranty and render the Xbox

360 console ineligible for authorised repair.

No Power

Conrm that you have an appropriate power

source and check all connections between

wall outlet and power supply, and power

supply and console (see “Connect the Console

to Power”). The power supply light should

glow green when it is working properly.

No Picture

Connect the appropriate AV cable (see

“Connect to Your TV and Audio System”). Turn

on the TV. Select the video input on the TV (or

VCR, if connected to a VCR) that displays the

Xbox 360 game. Common names for video

input include Input Select, AUX, Line In, Line,

In, Input, Source, and EXT, depending on your

TV or VCR type. For more information, see your

TV or VCR manual. Don’t connect both the

component HD AV cable and the HDMI AV

cable to the console at the same time.

No Sound

Check the AV connection (see “Connect to Your

TV and Audio System”). If you’re using digital

audio, make sure the receiver is turned on and

the output in your console’s audio settings is

set correctly. Don’t connect both the

component HD AV cable and the HDMI AV

cable to the console at the same time.

Poor-Quality Sound

Clean the disc as shown in the Xbox 360

Warranty manual (Volume 2). Check the AV

connection (see “Connect to Your TV and

Audio System”). Play Dolby

® Digital audio only

on audio systems that support Dolby Digital.

Select the audio output that is supported by

your system or TV: stereo or Dolby

® Surround

for stereo speakers, mono for monaural

speakers. If sound is coming from only one

speaker, check that all audio cables are

connected correctly. Only connect the

optional audio adapter cable for audio output

while the HDMI AV cable is connected.

Disc Tray Does Not Open

Make sure the removable faceplate on the

front of the console is fully connected and

properly aligned. Check the connection to

power (see “Connect to Power”). Turn on the

console by pressing the Power button.

Game, Movie, or Music Does Not Start

Play only supported discs (Xbox 360 games,

audio CDs, DVD movies). Insert the disc as

instructed in this manual and close the disc

tray. Clean the disc as shown in the Xbox 360

Warranty manual (Volume 2).

Ring of Light Flashes

The lights in the console Ring of Light should

glow solid while the console is on and ash

when you press the eject button. If the Ring of

Light ashes differently during operation, the

console has an internal problem:

• Two left lights on console ash red: The

console is too hot and will not play games

until cooled down. Place the console in a

well-ventilated area away from other heat

sources. Once the console cools, the

ashing will stop and the Xbox 360 console

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Xbox Console Elite Manual

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