Manual Worcester-Bosch Highflow 400 Series (page 12 of 16) (English)

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More than 30% of all calls made to Worcester Heat Systems to

report appliance faults or breakdowns prove to be false alarms, as there

is often a simple explanation for the apparent malfunction.

So, to help you save time and money – not to mention frustration

and inconvenience – please refer to the General Information, Notes and

Lighting Instructions ensuring all controls are set correctly.

If, after following the instructions the appliance still fails to operate

correctly call your local Worcester Heat Systems Service Centre.

Arrangements will be made for an engineer to call as soon as possible.

CALL-OUT CHARGES

All of our field service engineers are factory trained.

If you request a visit from an engineer and your appliance has been

installed within the last 12 months, no charge will be made for parts

and/or labour, providing:

•The appliance was commissioned correctly on installation.

•An appliance fault is found and the appliance has been installed

within the past 12 months.

A call-out charge will be made where:

•The appliance has been installed for over 12 months, or

•Our Field Service Engineer finds no fault with the appliance (see

note), or

•The cause of breakdown is with other parts of your

plumbing/heating system, or with equipment not supplied by Worcester.

NOTE: Invoices for attendance and/or repair work carried out on

your appliance by any third party will not be accepted.

APPLIANCE FAILS TO

OPERATE

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Worcester-Bosch Highflow 400 Series Manual

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