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Worcester-Bosch Greenstar i Manual

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Fault or breakdown
Greenstar i ErP – 6 720 806 946 (2015/03)
7.3 Extreme cold weather
The appliance has a large capacity siphonic condensate trap reducing the risk of condensate discharge freezing up in prolonged cold
temperatures.
Like the CondenseSure siphon accessory, the expanded siphonic operation discharges every 15 to 20 minutes, resulting in:
• Increased velocity and flow rate.
• With only 3 to 4 siphonic actions per hour, the condensate pipework is empty for longer.
• Eliminated freezing potential.
– For a 48 hour period at -15 °C provided the installation parameters are adhered to.
To maximise the effectiveness of this product the installer should:
• Keep the external pipework as short as possible.
• Ensure a fall of at least 2.5° over horizontal sections.
• Minimise the number of bends and connectors.
• Remove burrs after cutting pipe.
• Remove surplus solvent from the interior of the pipe.
However in certain instances where the condensate pipe work is run externally or in an unheated area, such as a garage, the
condensate pipe work can be at risk of freezing, even if well insulated.
A frozen/blocked condensate pipe will cause the appliance to shut down. For guidance on frozen condensate pipework please
contact Worcester, Bosch Group also available on our website are helpful videos in the Customer service section.
8 Fault or breakdown
This appliance is supported in the UK and Eire by Worcester, Bosch Group.
Specialist service engineers are available to attend a breakdown occurring on this appliance.
• No charge will be made for parts and/or labour providing:
An appliance fault is found and the appliance is within the guarantee period. Reasonable evidence of this must be supplied on
request. i.e. the Benchmark Checklist.
• A call-out charge will be made where:
– The appliance is outside the guarantee period.
– Evidence cannot be provided that the first year service inspection has been carried out (i.e. an entry in the Benchmark
Checklist).
– Our Field Service Engineer finds no fault with the appliance.
– The cause of breakdown is misuse or with other parts of your plumbing/heating system, or with equipment not supplied by
Worcester, Bosch Group.
Technical support
In the event of a appliance fault or breakdown please contact Worcester, Bosch Group appointments team on 0330 123 9339.
Your advisor will arrange for an engineer to call with the minimum of delay; under normal circumstances this will be from 1 - 3
working days (excluding weekends and bank holidays) for priority breakdown situations (no hot water and/or heating).
Invoices for attendance and repair work carried out on this appliance by any third party will not be accepted.
No appliance fault is found on over 30% of all service calls.
In the case of a suspected fault, refer to the fault finding section of this guide.
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