circumstances this will be from 1 to 3 working
days (excluding weekends) for priority
breakdown situations (no hot water and/or
heating).
Invoices for attendance and repair work carried
out on this appliance by any third party will not
be accepted.
APPLIANCE DATA LABEL
The data label can be found on the inside of the
left hand panel. To access:
Unscrew the two screws on the bottom of
the front panel using the tool provided. The
panel will drop down and can be removed.
To replace:
Push the front panel up behind the top
panel, push in and secure the screws with
the tool provided.
FAULT OR BREAKDOWN GREENSTAR CAMRAY EXTERNAL 12/18 - 18/25 - 25/32
8 716 112 711b (09.07)
14
MAINTENANCE
Data label
location
FAULT OR BREAKDOWN
This appliance is supported in the UK by
Worcester, Bosch Group, part of BBT
Thermotechnology UK Ltd.
Specialist factory trained Service Engineers are
available to attend in the unlikely event that a
breakdown occurs on this appliance.
No charge will be made for parts and/or
labour providing:
An appliance fault is found and the
appliance has been installed within the past
24 months. Reasonable evidence of this
must be supplied on request.
A call-out charge will be made where:
The appliance has been installed for over 24
months OR
Our Field Service Engineer finds no fault
with the appliance (see Note) OR
Evidence cannot be provided that the first
year service inspection has been carried out.
(i.e. an entry in the service interval record
found at the rear of the appliance installation
and servicing manual) OR
The cause of breakdown is misuse or fault
found with other parts of your
plumbing/heating system, or with equipment
not supplied by BBT Thermotechnology UK
Ltd.
Note: NO APPLIANCE FAULT IS FOUND ON
OVER 30% OF ALL SERVICE CALL OUTS.
Please read this guide carefully to gain a good
understanding of the operation of your appliance.
In the case of a suspected fault, refer to the fault
finding section of this guide.
If in doubt contact Worcester, Bosch Group
quoting the boiler serial and model number.
These numbers are printed on a Data Label
which is located as shown opposite. (You can
record this information on the inside back cover
of this manual.)
In the unlikely event of an appliance fault or
breakdown please call the contact centre (see
inside front cover for details). Your service
administrator will arrange for an Engineer to call
with the minimum of delay. Under normal
