Manual Worcester-Bosch Greenstar 30 CDi System (page 21 of 24) (English)

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FAULT OR

BREAKDOWN

WORCESTER BOSCH GREENSTAR 30CDi System

6 720 612 454a (05/10)

Note:

NO APPLIANCE FAULT IS FOUND ON

OVER 30% OF ALL SERVICE CALL

OUTS.

Please read this guide carefully to gain a

good understanding of the operation of

your appliance. In the case of a suspec-

ted fault, refer to the fault finding section

of this guide.

If in doubt contact our Technical

Helpline

In the event of an appliance fault or

breakdown please contact our Service

Department. Your service administrator

will arrange for an engineer to call with

the minimum of delay; under normal cir-

cumstances this will be from 1 - 3 wor-

king days (excluding weekends) for prio-

rity breakdown situations (no hot water

and/or heating).

Invoices for attendance and repair work

carried out on this appliance by any third

party will not be accepted.

FAULT OR BREAKDOWN

MAINTENANCE

This appliance is supported in the UK

by Worcester, Bosch Group.

Specialist factory trained Service

Engineers are available to attend a

breakdown occurring on this appliance.

No charge will be made for parts

and/or labour providing:

BAn appliance fault is found and the

appliance has been installed within the

past 24 months. Reasonable evidence

of this must be supplied on request. i.e.

the Benchmark Checklist.

A call-out charge will be made where:

BThe appliance has been installed for

over 24 months.

BEvidence cannot be provided that the

first year service inspection has been

carried out (ie. an entry in the

Benchmark Checklist).

BOur Field Service Engineer finds no

fault with the appliance (see Note).

BThe cause of breakdown is misuse or

with other parts of your plumbing/hea-

ting system, or with equipment not sup-

plied by Worcester Bosch.

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Worcester-Bosch Greenstar 30 CDi System Manual

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