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Worcester-Bosch GREENSTAR 24-28-30 Manual

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Fault or Breakdown
6 720 811 923 (2014/07)
7 FAULT OR BREAKDOWN
This boiler is supported in the UK and Eire by Worcester, Bosch Group. Specialised
Service Engineers are available to attend a boiler breakdown.
No charge will be made for parts and/or labour providing:
• A boiler fault is found and the appliance has been installed within the last 12
months. Reasonable evidence of this must be supplied on request. i.e. the
Benchmark Checklist.
A call-out charge will be made where:
• The boiler has been installed for over 12 months.
• Evidence cannot be provided that the first year service inspection has been
carried out (i.e. an entry in the Benchmark Checklist).
• Our Field Service Engineer finds no fault with the boiler.
• The cause of breakdown is misuse or with other parts of your plumbing/heating
system, or with equipment not supplied by Worcester, Bosch Group.
TECHNICAL SUPPORT
In the event of a boiler fault or breakdown please contact Worcester, Bosch Group
appointments team on 0330 123 3366.
Your advisor will arrange for an engineer to call with the minimum of delay; under
normal circumstances this will be from 1 - 3 working days (excluding weekends) for
priority breakdown situations (no hot water and/or heating).
Invoices for attendance and repair work carried out on this boiler by
any third party will not be accepted.
No fault is found on over 30% of all service calls.
In the case of a suspected fault, refer to the fault finding section of this
guide.
… 23 …


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