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Fault finding and diagnosis
GREENSPRING CWi47 – 6 720 646 322 (2015/04)
No flame ionization detected when water
flowing.
1. Verify that all manual gas isolation valves are open.
2. Check gas type.
3. Check inlet gas pressure.*
4. Reset fault code and open a hot water tap to cycle the heater in
an effort to release air from the hot water system. Cycling hot
water tap on and off multiple times may be necessary. If heater
still shows fault code EA, have a Gas Safe registered engineer
properly purge the gas line leading to the water heater.
5. Check three wiring connections on the lower front of the heat
exchanger are secure.
6. Check flue requirements are met. Improper flueing may cause
premature failure of the flame sensor rod.
7. Check the minimum power fan speed has been adjusted to the
proper value (
Chapter 9.7).
8. Inspect the inside of the combustion through the sight glass.
Sparking should be followed by a steady blue flame. If flame is
unstable/yellow with sufficient gas pressure, check CO
2
readings.*
Ionization failure during operation. 1. Check gas type.
2. Check inlet gas pressure.*
3. Check three wiring connections to ignition group on the lower
front of the heat exchanger are secure.
4. Verify that flue requirements are met. Improper flueing may
cause premature failure of the flame sensor rod.
5. Check the minimum power fan speed has been adjusted to the
correct value ( Chapter
9.7).*
6. Check CO
2
readings.
Ionization fault at standby. 1. Undo connection to the flame ionization sensor. Verify that the
thinner wire leading from the control unit is securely connected to
the electrodes located on the lower front of the heat exchanger.
2. Flame ionization sensor or control unit may be damaged. Call
Technical Support.
Gas leakage error, gas valve circuit not
closing properly.
1. Disconnect power supply and check wiring connections on gas
valve and the two connectors on the control board.
2. Draw water from a hot water tap above the minimum activation
point (1.9 l/m). Measure voltage at the gas valve wiring
connection. The voltage should measure 24VDC between the left
pair of wires and 24VDC between the right pair of wires when the
unit is in operation. If voltage is not insufficient, call the Technical
Assistance.*
3. Gas valve may be defective, call Technical Support.
Display Cause Solution
Table 28
* By qualified registered gas engineer only.
57


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