A call-out charge will be made where:
●The appliance has been installed for over 24 months
●The appliance has been installed for more than 1 year but less
than 2 years and has not had a first annual service by an
approved company.
OR
●Our Field Service Engineer finds no fault with the appliance
(see note).
OR
●The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester.
NOTE: Invoices for attendance and/or repair work carried out
on your Worcester Danesmoor boiler by any third party will not be
accepted.
If your boiler is not operating, it is suggested that you go
through the following simple checks before either calling your
installer or Worcester Heat Systems.
FAULT FINDER
SYMPTOM POSSIBLE CAUSE CHECK/REMEDY
Red ‘Power On’ There is no electricity supply
•
Power supply is switched on.
Indicator is not to the boiler.
•
Check the fuse has not blown.
illuminated.
Boiler overheat thermostat
•
If self resetting, allow time to reset.
has operated
•
If manual reset, press reset button.
(See section “Safety Thermostat”.)
‘Power On’ Indicator There is no demand requiring
•
Check boiler thermostat is set on
illuminated only. the boiler to operate. medium to high.
•
Check the programmer is programmed
for hot water and/or central heating
and re-programme if necessary.
(See programmer operating instructions.)
•
If the boiler is programmed for
central heating, check the room
thermostat is turned on.
‘Power On’ & ‘Lockout’ The boiler has attempted
•
Remove the appliance front cover and
indicators both to ignite, but has gone to depress the lockout reset button
illuminated. lockout. on the burner. (See section “Lockout”.)
•
Check the level in your oil tank
and replenish if necessary.
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