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Worcester-Bosch Danesmoor FS Manual

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Many calls made to Worcester Heat Systems to report boiler
faults or breakdowns prove to be false alarms, as there is often a
simple explanation for the apparent malfunction.
So, to help you save time and money - not to mention frustra-
tion and inconvenience - a quick-reference fault finder is included
on page 10.
If, after checking through the points suggested, there is still a
fault you should call your installer, service engineer or local
Worcester Heat Systems Service Centre. Arrangements will be
made for an engineer to call as soon as possible.
CALL-OUT CHARGES
All of Worcester Heat Systems’ field service engineers are fac-
tory trained.
If you request a visit from an engineer and your boiler has been
installed within the last 24 months, no charge will be made for
parts and/or labour providing:
●The appliance was commissioned correctly on installation
and a completed Guarantee Registration Card returned to
Worcester Heat Systems.
●An appliance fault is found and the appliance has been
installed within the past 24 months, provided that the first
annual service has been carried out on a boiler which is more
than 12 months old. Reasonable evidence of this must
be supplied on request.
A call out charge will be made where:
●The appliance has been installed for over 24 months
●The appliance has been installed for more than 1 year but less
than 2 years and has not had a first annual service by an
approved company.
OR
●Our Field Service Engineer finds no fault with the appliance
(see note).
OR
●The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester.
NOTE: Invoices for attendance and/or repair work carried out
on your Worcester Danesmoor boiler by any third party will not be
accepted.
FAULTS & BREAKDOWNS
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