11
Troubleshooting
4. System has anomalies and doesn’t work correctly
- Installing some third-party applications may cause the system not operate
correctly. Press the RESET button or press system reset to resolve this
issue.
5.Cannot set E-mail or registration application
- Make sure that the MID is connected to a Wi- Fi network and can
connect to the Internet.
- your E- mail settings have been entered correctly for the account
being accessed.
- Make sure your system time and local time are correct.
6. Can not record
- Press the RESET button on the top of the device, then check if the
record function works correctly.
7. The stand-by time of the device is too
short
- The duration of the lithium battery varies with environmental
temperature changes and the service conditions. If the environment
temperature is too low or too high, the duration of the battery will be
affected. It is recommended to use this device at normal temperature.
- Battery life is dependent on using status. High volume, WIFI, and
the frequent use may
cause the battery to be drained at a higher rate.
8. No sound via earphone
- Please check if the volume setting is 0.
- Please check if audio file is broken, and try to play another audio file to
confirm. If the audio file is broken, it may cause critical noise or static.
9. The color distortion of video or picture display
- Press the RESET button on the top of the device to resolve this issue.
10. Can not copy files
- Please check if the device is connected to the computer correctly.
- Please check if the memory space is full.
- Please check if the USB cable is broken.
11. No sound or no image via HDMI Output.
- Please check if the device is connected to HDMI cable correctly, and the
TV setting of HDMI port is correct.
- Please check if the HDMI cable is broken.
- Press the RESET button on the top of the device, then check if the HDMI
output function works correctly.
12. Other troubles
Please follow up the next step to fix the other troubles before you return the
MID/Tablet PC to us: