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11 WMF customer service
WMF’s comprehensive service network allows every area to be reached in a short period of time.
Our personnel are experienced experts and carry special tools and the original spare parts required
at all times, so that malfunctions can be remedied on the spot.
In order to ensure regular inspection of your machine, we recommend that a regular machine
maintenance schedule be arranged with your local WMF service engineer.
12 Liability
WMF will be liable as follows for justified defects of quality:
All products or services that exhibit a defect of quality within the statutory period of limitation
shall at the option of WMF be repaired or replaced free of charge if the cause of the defect of
quality occurred before the passing of risk.
Claims for defects of quality become statute-barred in twelve months. The period commences at
passing of risk. The above periods do not apply if longer times are prescribed by law.
If commissioning of the machine is delayed by more than four weeks for reasons for which WMF
is not responsible, the warranty period commences four weeks after delivery of the machine to the
customer.
The customer must notify WMF promptly in writing of any defects of quality. Replaced parts
become the property of WMF.
In all cases, WMF shall first be given an opportunity of subsequent performance within an
appropriate time. The customer shall place the subject of the complaint at WMF’s disposal.
