Manual Wintec FileMate Identity Tablet (page 93 of 98) (English)

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94 Index

Warranty Statement and After-Sales Service

A. EXTENT OF LIMITED WARRANTY

1. Enspert warrants hardware products against defects in materials and workmanship

for a period of one year from date of purchase ("Warranty Period"). The customer is

responsible for keeping all original proof of purchase documents during this time.

Enspert will only accept purchase receipts from authorized resellers as proof of

purchase. Receipts coming from credit card processing companies, including but not

limited to PayPal, Authorizenet.com, Visa, Mastercard, Amex and Discovery, will not be

accepted as proof of purchase.

2. Concerning software products, Enspert Limited Warranty applies only to a failure to

execute programming instructions. Enspert does not guarantee the operation of any

product will be uninterrupted or error free.

3. Enspert Limited Warranty covers only those defects which arise as a result of normal

use of the product, and does not apply to:

• Improper or inadequate maintenance or modication;

• Software, interfacing, media, parts and supplies not provided or supported by

Enspert; or

• Operation outside the product's specications.

4. If Enspert receives, during the applicable Warranty Period, notice of a defect in any

hardware product, which is covered by Enspert's warranty, Enspert will either repair

the product using new or refurbished replacement parts or replace the defective

product with new or like-new product of the same model with the same functionality

as the original unit. If Enspert is unable to repair or replace the defective product,

the customer will either be oered a comparable model* (if available) or will be

refunded the purchase price of the defective product. When a product is exchanged,

any replacement item becomes the property of the customer and the replaced item

becomes Enspert's property. (* whose functionality is at least equal to that of the

product being replaced.)

5. Enspert shall have no obligation to replace or refund a defective product until the

customer returns the defective product to Enspert.

6. Enspert is not responsible (i) for any data stored on returned products. Customers

should backup his/her data prior to shipping the unit back to Enspert. Hard drives and

devices which include a hard disk or other memory storage system will be reformatted

during the repair process (even if the repair is not related to the hard drive itself)

and will not include the customer's data when it is returned. (ii) for protecting the

condentiality of any data on a product sent in for repair.

7. Enspert ' limited warranty is only valid in the country of purchase.

8. The Enspert limited warranty is non-transferable. Enspert will not validate purchases

made via trade, barter or auctions. This pertains to trade, barter or auction between

individuals or between resellers and individuals on sites including but not limited to

E-Bay and Ubid where trade, barter or auction transactions are facilitated.

9. Enspert does not warrant against damages incurred to the LCD screen. Devices

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Wintec FileMate Identity Tablet Manual

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