Manual Winora Algemene (page 130 of 140) (English)

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19 Warranty and Guarantee

 



With your decision to buy a bicycle of the WINORA-STAIGER group, you

have become the owner of a high-end quality product. In accordance with

the European warranty law, modified as of January 1, 2002, defects of qual-

ity are warranted by your bicycle dealer for a period of 2 years. The period

runs from the delivery of the bicycle by your bicycle dealer. To be able to

present documents verifying the date of purchase and delivery, please keep

the transfer protocol (at the end of this manual) signed by both parties as

well as the receipts, such as invoice and cash slip, in a safe place for at least

two years. Please contact your bicycle dealer in the event of defects.

In addition to the generally warranted period of two years, a reversal in the

burden of proof is applicable for a period of six months as of delivery of the

product. That means the legislator established the refutable presumption

that a defect occurring within six months as of delivery of the bicycle has

already been existent at the moment of delivery.

In the event a defect occurs it therefore rests with the seller to prove that

the defect was not existent at the moment of delivery and is not due to

improper use, misuse or functional wear. After this period it is up to you to

submit evidence.

This new warranty law is only valid in the countries where the

law has been ratified according to the renewed European regu-

lations, e.g. in Germany. Please inform yourself about the situ-

ation in your country!



Damage caused by improper use and force majeure (for more information

on intended use see chapter ).

- All bicycle parts that are subject to wear due to their function, except

for manufacturing faults or material defects (see list of potential wearing

parts further below.)

- Damage occurring as a result of inappropriate or improper care and

inappropriately performed repairs, reassembly or replacement of bicy-

cle components. You will find detailed care instructions in the present

manual.

- Accidental damage or any other unusual impacts coming from outside,

except they are due to faulty information or manufacturing faults.

- Repairs performed by using second hand components or damage oc-

curring as a result thereof.

- Damage occurring as a result of the fact that a product was used for

competitive purposes, though it is not explicitly approved for competitive

use. For more information on the intended use of the bicycle read chap-

ter .

- Retrofitted add-ons not included in the scope of delivery at the moment

of delivery or damage occurring as a result of inappropriate fitting of

these add-on parts.

Please also observe the permissible load specifications and restrictions

on use (child carrier etc.) specified in chapter . Be sure to

follow the assembly instructions of the manufacturers (especially torque

specifcations for bolts) as well as the prescribed maintenance schedule.

Please observe the checks and routines listed in this manual or in any other

manual enclosed with this delivery (see chapter 

) as well as any instructions as to the replacement of safety-rele-

vant components, such as handlebars, brakes etc.



- In the event of manufacturing faults, material defects or faulty informa-

tion.

- In the event the claimed damage or defect has already been existent at

the moment of delivery to the customer.

- In the event the wear or modification of the product is not due to nature

or function (see list of potential wearing parts of the bicycle on the follow-

ing pages).

- In the event the damage or defect did not occur as a result of the

fact that the bicycle was not used according to its intended use.

See chapter .

Be sure to have your bicycle serviced according to the schedule

given in chapter ”Service Schedule”. Read thoroughly through

chapters “Notes on Care and Inspection“ and ”Service and

Maintenance Schedule”. Regular servicing ensures your safety

and cycling joy. On this occasion an expert will anticipate and

remedy possible forthcoming defects.

Keep in mind that retrofitted accessories can impair the func-

tioning of your bicycle. Ask your bicycle dealer for advice before

mounting any kind of accessories on your bicycle.

 



Your bicycle is a technical product that is in need of regular inspection,

care and maintenance. Many parts of your bicycle are subject to wear due

to their function and in need of being maintained with more attention. Be

sure to thoroughly read through the list of wearing parts including definition

further below:



01. Tyres

02. Rims in connection with rim brakes

03. Brake pads

04. Chains and drive belts

05. Chainrings, sprockets, bottom brackets and pulleys

06. Lamps of light set

07. Handlebar tapes/grips

08. Hydraulic oils and lubricants

09. Bowden and brake cables/housings

10. Paint

11. Seals of suspension elements

12. Saddle coverings



The bicycle tyre equipment is inherently subject to wear. It depends on how

the bicycle is used and to a considerable degree on the rider himself. Hard

braking resulting in a blocked tyre will reduce the service life of the tyre.

Furthermore, the air pressure should be checked at regular intervals and

inflated, if necessary, to the pressure specified by the tyre manufacturer. Ex-

cessive sun exposure, fuel, oils etc. may harm the tyre equipment, as well.

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Winora Algemene Manual

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