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Surface treatment
If surface treatment is lacking on the factory’s behalf, this should become apparent after the
rst few rings. In other respects, no claims will be accepted related to the lacquer.
Wear parts
A number of parts of your wood-burning stove are designated as wear parts and are therefore
not covered by the right to invoke a lack of conformity. Wear parts include:
• Heat insulating material. Either reproof stone or special panels made of vermiculite.
• Smoke deection plates.
• Glass.
• Tiles, soapstone and natural stone.
• Cast iron parts at the base, such as the grate.
• Gaskets.
• All moving parts.
Damage to wearing parts will only be covered by the guarantee if the buyer can show that the
damage was present when the stove was delivered.
Service and Maintenance
We recommend that you maintain the wood-burning stove and comply with the recommended
inspections called for in the user instruction manual. This will help to ensure that the product
functions problem-free.
Claims
All claims must be directed to the dealer from whom the wood-burning stove was purchased.
HWAM A/S does not accept claims directly from the end-user. Always provide the serial num-
ber of your stove – you will nd it on the type sign on the back of the stove.
Unwarranted Claims/Service Calls
Before registering a claim, you should inspect your WIKING wood-burning stove for possible
faults that you yourself can rectify; consult the enclosed user instruction manual as needed.
Should your claim and repair demand prove to be unwarranted, you will be invoiced for the
related costs.
