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Guarantee and Claim Conditions
- Five Years’ Extended Right to Invoke Lack of Conformity
Congratulations on the purchase of your new WIKING wood-burning stove.
All of our products are of high-quality craftsmanship, manufactured in rst-class materials
and subject to a thorough quality control process. That is why we are convinced that you have
purchased a product that will function problem-free for many years to come. Should a problem
arise, however, you are naturally guaranteed the best possible service available.
In addition to the rights you have in accordance with the ordinary rules of the Sale of Goods Act,
HWAM A/S provides an extended, ve-year right to submit claims from the date of purchase.
You must save your original receipt with purchase date as proof of the date of purchase.
Extent
The extended complaint entitlement covers the basic construction of the stove such as panel
components, welding, etc., and includes components which must be replaced or repaired in
accordance with HWAM’s evaluation. Wear parts are not covered by the guarantee.
The complaint entitlement is given to the rst buyer of the product and cannot be transferred
(except in connection with resale).
The complaint entitlement is only valid in the country to which the product was originally delivered.
Shipping and handling expenses incurred when sending the stove or individual parts for repla-
cement or repair will not be covered by HWAM A/S.
Limitations/loss of Guarantee
Certain things are not covered by the guarantee, and the right to invoke lack conformity may
lapse if the stove is not maintained and operated in accordance with the instructions. Among
other things, this applies to the following:
• Faults or damage arising through:
· Incorrect tting, installation or connection of the stove.
· Incorrect operation, incorrect use or misuse of the stove.
· Fire, accidents or similar situations.
· Repairs carried out by others than HWAM A/S or authorised distributors.
· The use of spare parts not manufactured by HWAM A/S.
· Lacking or inadequate service and maintenance.
· Changes made in the product or its accessories in relation to the original state
and construction of the stove.
• Construction modications made to the wood-burning stove.
• If the serial number of the stove has been damaged or removed.
• Deterioration of wearing parts and moving parts.
• Corrosion.
• Transport costs.
• Transport damage.
• Costs in connection with any dismantling and reassembling the stove.
• Extra costs of any kind and any consequential damage that may occur.
