32 33
In case of malfunction
The following pages include some quick advice in case
you experience problems with your hearing aid. Please
follow the advice below before contacting your hear-
ing care professional.
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the bat-
tery is placed correctly and the battery drawer is
closed correctly.
• The battery is dead or does not work. Insert a new
battery in the battery drawer of the hearing aid.
• The sound outlet is blocked. Clean the area around
the sound outlet of the hearing aid with the small
brush (see page 20). If the sound outlet is still
blocked, you should change the wax guard. If you
cannot clean the sound outlet completely, you
should contact your hearing care professional. Do
not insert anything into the sound outlet as this
could damage the hearing aid.
• The battery contacts are dirty. Contact your hear-
ing care professional to have the battery contacts
cleaned.
• The microphone opening is blocked. Clean the mi-
crophone opening as described on page 23. If you
suspect that earwax or dirt has migrated through
the microphone opening and into the actual micro-
phone inside the hearing aid, contact your hearing
care professional. Do not insert anything into the
actual microphone.
If the hearing aid volume is not powerful enough, it
could be because:
• The sound outlet is blocked. Clean the area around
the sound outlet of the hearing aid with the small
brush (see page 20). If the sound outlet is still
blocked, you should change the wax guard. If you
cannot clean the sound outlet completely, you
should contact your hearing care professional. Do
not insert anything into the sound outlet as this
could damage the hearing aid
• Your ear is blocked by earwax. Contact your physi-
cian/ENT doctor.
