58 59
Hearing aid with a custom ear-tip
In case of malfunction
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the bat-
tery drawer is pushed all the way upwards and that
the word “OFF” is not visible on the switch.
• The battery is dead or does not work. Insert a new
battery in the hearing aid.
• The sound outlet of the custom ear-tip is blocked.
Clean the ear-tip as described on page 53.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery
in the hearing aid.
• The sound outlet of the custom ear-tip is blocked.
Clean the ear-tip as described on page 53.
• Your ear is blocked by earwax. Contact your physi-
cian/ENT doctor.
• Your hearing may have changed. Contact your hear-
ing care professional.
If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physi-
cian/ENT doctor.
• The tubing is broken. Replace the tubing.
• The tubing is yellow and stiff. Replace the tubing.
• The hook is cracked. Replace the tubing.
• The custom ear-tip is not correctly placed in your ear
canal. Take the ear-tip out and reinsert it.
• The custom ear-tip fits loosely in your ear canal.
Contact your hearing care professional.
If the hearing aid functions intermittently, it could
be because:
• The on/off switch is dirty. Push the switch back and
forth a couple of times (also see page 13).
