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in CAse of mAlfunCtion
This page includes some quick advice if your remote
control fails or performs unsatisfactorily. If problems
persist, contact your hearing care professional for as-
sistance.
Problem Possible cause Solution
Your remote
control does
not work
The battery is dead
or does not work
Change the battery
The battery in
your hearing aid is
exhausted
Change the battery
Out of operating
range (< 1m)
Move within operat-
ing range
Strong electromag-
netic interference
Move away from
interference source
RC-DEX and hearing
aid not paired
Contact your hearing
care professional
17


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