32
33
In case of malfunction
The following pages include some quick advice in case
you experience problems. Before contacting your hear-
ing care professional, please follow the advice below:
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the battery
drawer is pushed all the way upwards and that the
word “OFF” is not visible on the switch.
• The battery is dead or does not work. Insert a new bat-
tery in the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 26.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery in
the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 26.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• Your hearing may have changed. Contact your hearing
care professional.
If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The tubing is broken. Replace the tubing.
• The tubing is yellow and stiff. Replace the tubing.
• The tubing often comes off the earmould or hearing aid
hook. Replace the tubing.
• The hook is cracked. Contact your hearing care profes-
sional.
• The earmould is not correctly placed in your ear canal.
Take the earmould out and reinsert it.
• The earmould fits loosely in your ear canal. Contact
your hearing care professional.
If the hearing aid functions intermittently, it could
be because:
• The on/off switch is dirty. Push the switch back and
forth a couple of times (also see page 12).
