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Problem Possible cause Solution
The hearing
aids do not
respond with a
corresponding
change in
volume or
program to the
RC-DEX
a. The RC-DEX is
used beyond the
transmission range
(> 1 m)
b. Strong electro-
magnetic interfer-
ence in the vicinity
c. The RC-DEX and
the CLEAR hearing
aids are not paired
a. Move the RC-DEX
closer to the
CLEAR hearing
aids
b. Move away from
known source of
EM interference
c. Check with
dispenser to make
sure RC-DEX is
paired with CLEAR
hearing aids
You hear
“interrupted
speech (on and
off) from the
hearing aids
or no speech
(muted) from
the transmitting
ear
a. The battery in one
of the hearing aids
has expired
b. Strong electro-
magnetic interfer-
ence in the vicinity
a. Replace battery
in one or both
hearing aids
b. Move away from
known sources of
interference
18


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