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SECTION 6: ADDITIONAL INFORMATION
* Any Problems?
If the clothes are not dry after normal drying time:
- Check that you have selected an appropriate programme and heat setting
- Check that the lint filter has been cleaned. A blocked filter will restrict the airflow.
- Check that the venting system is clear, and the front air inlet is not blocked.
- Ensure the dryer is not overloaded. Restart the appliance with ‘Extra Dry’ selected and the heat switch on the
high setting, press Activate and then Start buttons and observe the neon remains lit for more than one minute. If the
neon goes out within the minute wait a further three minutes before stopping and restarting the appliance by
opening and closing the door and pressing the Activate button and then the Start button. Observe the neon remains
lit for more than one minute and the appliance continues to heat throughout the cycle (the window remains warm)
and the clothes are dry at the end of the cycle.
CUSTOMER ADVICE – BEFORE CALLING FOR ASSISTANCE
If the clothes are not dry after normal drying time:
–Check that you used the correct heat setting.
–Check that you have not set the timer within a cool down period.
–Check that the lint filter has been cleaned. A blocked filter will restrict the airflow.
–Check that your dryer is heating - below the door to the left side, should feel warm to the touch after the first 10-
15 minutes of its programme.
Make sure the filter is clean, the air inlets and outlets at the side and back are not blocked, and that all other
restrictions are removed before re-starting.
Check that the machine has the correct weight load in the drum before starting the appliance.
If your machine does not work check the following before calling a service engineer:-
- Check that there is a supply of electricity.
- Check that the door has been properly closed and the machine is switched on.
- Check the fuse in the moulded plug.
A call out charge will be applied for a service visit, if the call could have been
avoided by following these instructions.
ESSENTIAL CONTACT INFORMATION FOR “IN GUARANTEE” AND
“OUT OF GUARANTEE” REPAIRS.
If problems continue after checking the above points you should contact our service
agent. Please ensure that you have your serial number and model number to hand
when you make the call. To locate the serial number on your dryer, open the door and
look for a white label inside the door opening. This will indicate the appliance model
number along with the serial number
.
APPROVED SERVICE AGENTS:
White Knight (Whirlpool) 0800 988 1323 (calls are free from landlines however calls from mobiles may be
charged at your network provider’s rates)
OR
White Knight (0800 Repair): 0344 8797422 (Calls charged at basic rate).
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