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TROUBLESHOOTING - CONNECTED MODELS
First try the solutions suggested here
If you experience Possible Causes Solution
Refrigerator is not connected to home
Wi-Fi router. (Wi-Fi icon is OFF
.)
The refrigerator has never been
connected to the home Wi-Fi router. See the “Connectivity Setup” section.
Lost connection to home Wi-Fi router . Check whether the router is ON and working
with other computers or devices in the home
(able to access the Internet).
Weak signal strength or signal
interference between the refrigerator and
router.
Try to place the wireless router closer to the
refrigerator. It may be necessary to install a
Wi-Fi range extender.
The refrigerator is already connected to
another WiFi Router. See the “Connectivity Setup” section to
disconnect the Refrigerator from the Wi
router and try reconnecting again.
Refrigerator is connected to home Wi-Fi
router, but Whirlpool® app does not work.
Connection to the Whirlpool® app may
be unavailable. Check Internet.
User account has not been properly
set up or the refrigerator has not been
registered in an account.
See the “Connectivity Setup” section or the
Whirlpool® app directly for account setup and
refrigerator registration instructions.
Verify that the refrigerator is paired with your
account in the app.
Verify correct email address, mobile number,
and notication preferences.
Router is not connected to Internet. Check other devices connected to Internet
through same router.
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