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page using a connected device.
What can I do if my router is using the neighbourhood WiFi channel?
Force the router to use your home WiFi channel.
What can I do if the Connection State indicator continues to blink slowly and never lits solid on or unable to make a stable
provision to home router?
The appliance might have successfully connected to the router, but it is not able to access the Internet. To connect the appliance to
the Internet, you will need to check the router and/or carrier settings.
Router settings: NAT must be on, firewall and DHCP must be properly configured. Password encryption supported: WEP,
WPA,WPA2. To try a different encryption type, please refer to the router manual.
Carrier settings: If your Internet service provider has fixed the number of MAC addresses able to connect to the Internet, you may not
be able to connect your appliance to the cloud.
The MAC address of a device is its unique identifier. Please ask your Internet service provider how to connect devices other than
computers to the Internet.
How can I check whether data is being transmitted?
After setting up the network, switch the power off, wait 20 seconds and then power the appliance: Check that the app is showing the
UI status of the appliance.
Some settings take several seconds to appear in the app.
How can I change my Whirlpool account but keep my appliances connected?
You can create a new account, but remember to remove your appliances from your old account before moving them to your new
one.
I changed my router – what do I need to do?
You can either keep the same settings (network name and password) or delete the previous settings from the appliance and
configure the settings again.
