What will IKEA do to correct the problem?
IKEA appointed service provider will exam-
ine the product and decide, at its sole discre-
tion, if it is covered under this guarantee. If
considered covered, IKEA service provider or
its authorized service partner through its own
service operations, will then, at its sole discre-
tion, either repair the defective product or re-
place it with the same or a comparable prod-
uct.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating in-
structions, incorrect installation or by con-
nection to the wrong voltage, damage
caused by chemical or electro-chemical re-
action, rust, corrosion or water damage in-
cluding but not limited to damage caused
by excessive lime in the water supply, dam-
age caused by abnormal environmental
conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign ob-
jects or substances and cleaning or unblock-
ing of filters, drainage systems or soap
drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery bas-
kets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs, cas-
ings and parts of casings. Unless such dam-
ages can be proved to have been caused
by production faults.
• Cases where no fault could be found dur-
ing a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is faul-
ty or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or oth-
er address, IKEA is not liable for any dam-
age that may occur during transport. How-
ever, if IKEA delivers the product to the cus-
tomer's delivery address, then damage to
the product that occurs during this delivery
will be covered by this guarantee.
• Cost for carrying out the initial installation
of the IKEA appliance. However, if an IKEA
service provider or its authorized service
partner repairs or replaces the appliance
under the terms of this guarantee, the serv-
ice provider or its authorized service part-
ner will re-install the repaired appliance or
install the replacement, if necessary.
This restriction do not apply to fault-free
work carried out by a qualified specialist us-
ing our original parts in order to adapt the ap-
pliance to the technical safety specifications
of another EU country.
How country law applies
The IKEA guarantee gives You specific legal
rights, which covers or exceed local de-
mands. However these conditions do not limit
in any way consumer rights described in the
local legislation
Area of validity
For appliances which are purchased in one
EU country and taken to another EU country,
the services will be provided in the frame-
work of the guarantee conditions normal in
the new country. An obligation to carry out
services in the framework of the guarantee ex-
ists only if the appliance complies and is in-
stalled in accordance with:
• the technical specifications of the country in
which the guarantee claim is made;
• the Assembly Instructions and User Manual
Safety Information;
The dedicated After Sales Service for IKEA
appliances:
Please do not hesitate to contact IKEA After
Sales Service to:
1. make a service request under this guaran-
tee;
ENGLISH 22
