1.See if you can solve the problem yourself with the help of the “Troubleshooting guide”.
2.Switch the appliance off and then on again it to see if the problem has been eliminated.
If the problem persists after the above checks, contact the nearest After-Sales Service.
Always specify:
•a brief description of the fault;
•the product type and exact model;
•the Service number (the number after the word Service on the rating plate), located under the appliance (on the metal plate). The Service number is also given in
the warranty booklet;
•your full address;
•your telephone number.
If any repairs are required, contact an authorised After-Sales Service Centre (to ensure the use of original spare parts and correct repairs). Spare parts are available
for 10 years.
NOTE:
When using the 28 cm dual zone (where present) for quick preparations that require perfectly uniform heat distribution (for example, pancakes), make sure the diameter of
accessories used does not exceed 24 cm. For delicate cooking (for example, melting chocolate or butter) use the smaller diameter single zones.
AFTER-SALES SERVICE
POWER LEVEL TABLE
Power levelType of cookingLevel use
(indicating cooking experience and habits)
Max. powerBoostFast heatingIdeal for rapidly increasing the temperature of food to fast boiling in the case of water or rapidly
heating cooking liquids
8-9Frying - boilingIdeal for browning, starting to cook, frying deep frozen products, fast boiling
High power
7-8Browning - sautéing - boiling -
grilling
Ideal for sautéing, maintaining a lively boil, cooking and grilling (for a short period of time, 5-10
minutes)
6-7Browning - cooking - stewing -
sautéing - grilling
Ideal for sautéing, maintaining a light boil, cooking and grilling (for a medium period of time, 10-20
minutes), preheating accessories
Medium power
4-5Cooking - stewing - sautéing -
grillingIdeal for stewing, maintaining a gentle boil, cooking (for a long period of time). Creaming pasta
3-4Cooking - simmering -
thickening - creaming
Ideal for long-cooking recipes (rice, sauces, roasts, fish) with liquids (e.g. water, wines, broth, milk),
creaming pasta
2-3Ideal for long-cooking recipes (less than a litre in volume: rice, sauces, roasts, fish) with liquids (e.g.
water, wines, broth, milk)
Low power
1-2Melting - defrosting - keeping
food warm - creaming
Ideal for softening butter, gently melting chocolate, thawing small products and keeping just-cooked
food warm (e.g. sauces, soups, minestrone)
1Ideal for keeping just-cooked food warm, for creaming risottos and for keeping serving dishes warm
(with induction-suitable accessory)
OFFZero
powerSupport surfaceHob in stand-by or off mode (possible end-of-cooking residual heat, indicated by an “H”)
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