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DEMANDE D’ASSISTANCE
54
MY PASSPORT WIRELESS
MANUEL D’UTILISATION
Demande d’assistance
Page d’assistance
La page d’assistance vous permet d’exécuter des tests de diagnostic et de générer des
rapports système à envoyer à l’assistance technique. Elle vous offre également l’opportunité
de rejoindre le Programme d’amélioration de produit de WD.
Pour afficher la page d’assistance, cliquez sur Assistance dans la barre de navigation.
Rapports système
Dans la section Rapports système, vous pouvez générer un rapport, puis l’envoyer
automatiquement à l’assistance technique ou le télécharger sur votre ordinateur.
Cliquez sur l’une des options suivantes :
Envoyer au service d’assistance : génère un rapport de diagnostic et l’envoie
automatiquement à l’assistance technique. Le rapport inclut le numéro de série, le
numéro Mac et les informations relatives à l’état de votre disque dur. Vous devez
disposer d’une connexion (avec Internet) à un hotspot ou au réseau domestique.
Téléchargement : génère un rapport de diagnostic et l’enregistre sur votre
ordinateur.
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