602484
95
Zoom out
Zoom in
Previous page
1/108
Next page
APPENDIX C: TROUBLESHOOTING
91
MY CLOUD USER MANUAL
Resetting with Power Off
At the same time as you plug power into the My Cloud device, press the Reset button and
hold for about 40 seconds. The device undergoes a system restore and powers on.
Specific Problems and Corrective Actions
The following contains specific problems that may arise during the use of the
My Cloud device. Possible solutions are listed for each problem.
LEDs do not light up.
Make sure the power cord is connected correctly.
Make sure that the wall outlet has power. Test it by plugging in another device.
The My Cloud Device’s front panel light is yellow and the unit's Network
Adapter LEDs do not light.
1. Confirm the network cable is properly connected to the My Cloud device and the
network switch or router.
2. Make sure the network switch or router has power.
3. Use a different network cable and port on the network switch or router. Temporarily
swapping the My Cloud device's cable port with a working network device may identify
any failing cables and ports.
95


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Western Digital My Cloud at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Western Digital My Cloud in the language / languages: English as an attachment in your email.

The manual is 6,42 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Western Digital My Cloud

Western Digital My Cloud User Manual - German - 128 pages

Western Digital My Cloud User Manual - Dutch - 127 pages

Western Digital My Cloud User Manual - French - 127 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info